Support Policy


Posted: 16th October 2015

Defined Terms. Unless otherwise defined herein, defined terms shall have the meaning in the applicable Kazoup SOFTWARE LICENSE AGREEMENT.

Scope of Support Services. The Support Services will include the following: (i) access to the current online and print Documentation; (ii) on a periodic basis, Kazoup may provide available Updates to the Kazoup Software as they are available; (iii) Kazoup shall maintain telephone number(s) which designated employees of Customer may use to obtain information regarding the operation of the Kazoup Software during times specified by Kazoup which are listed below; (iv) Customer may use to obtain information regarding the operation of the Software during times specified by Licensor which are currently Monday – Friday 7.00am – 7:00 p.m. G.M.T.

Limitations. Support Services do not include onsite service visits by Kazoup at Customer’s location. Kazoup may perform services other than the Support Service(s) as requested and approved by Customer. In exchange for such additional services, Customer agrees to pay Kazoup its normal hourly rates then existing for such services. In addition to the hourly rates, Customer shall reimburse Kazoup for shipping, travel, living, and out-of-pocket expenses reasonably incurred in conjunction with the rendering of additional services hereunder.

Kazoup reserves the right and to make automatic updates to the Software to address critical updates.

Kazoup has the right to alter, modify, revise, and/or update this link and/or the scope of support services in its discretion.